Services / Hospitality Management
A management company, not a brochure.
Twenty-five years of hands-on hospitality operations across Greece, Costa Rica, Israel, Cyprus and Croatia. End-to-end, KPI-driven, and on the ground from day one.
Track record
Five markets. Five asset types.
The breadth of the portfolio is the point — it lets us tailor the operating model precisely to each property’s positioning, audience and revenue ceiling.
Markets we operate in
Greece
since 2008
Cyprus
since 2014
Israel
since 2001
Croatia
since 2017
Costa Rica
since 2019
Adriatic & Aegean
since seasonal
Asset types we manage
Business hotels
City-centre, corporate-led, year-round occupancy
Resort properties
Coastal, leisure-led, seasonality engineered
Boutique hotels
Sub-50 keys, design-led, premium ADR
Aparthotels
Long-stay engineered, hybrid revenue model
Short-term rental & Airbnb
OTA-led, dynamic pricing, fully serviced
Market intelligence
Data, plus the room next door.
Most operators read tourism data. We do too — but the difference is that we also run twenty-three properties in the same competitive sets, which means we know the on-the-ground story behind every line in the report.
— 01
Public & OTA performance data
National tourism reports, OTA dashboards (Booking, Expedia, Airbnb), city-level RevPAR indices, flight booking curves and event calendars — read weekly, not annually.
— 02
Competitive set benchmarking
Live rate-shopping across each property’s compset on a daily cadence. We watch how competitors react to softness or shocks before we adjust ourselves.
— 03
First-party operating signal
Every property under management feeds the same forecasting engine — pickup curves, length-of-stay drift, channel mix, cancellation behaviour, walk-ins. The portfolio is its own benchmark.
— 04
Dynamic pricing & positioning
All four feeds collapse into a single pricing model per asset, run daily. We price each room-type separately, by date, by channel, by length-of-stay — never one rate for everyone.
Performance commitments
KPIs we commit to in writing.
A management agreement signed with us is a contract on numbers, not promises. Floor commitments below — actual annual targets set per property after diligence.
65%
Annual occupancy floor
Minimum committed occupancy across stabilised properties — the floor below which our management fee is reduced. Most assets clear 72%+ in year two.
8.5
Guest satisfaction floor
Aggregate score across Booking, Airbnb, Google and Tripadvisor — measured monthly, reported to ownership in the operating pack.
Secondary KPI · 01
RevPAR growth
Year-on-year RevPAR delta versus stabilised baseline and compset index.
Secondary KPI · 02
GOP optimisation
Gross operating profit as % of revenue, with a published cost-line ratchet.
Secondary KPI · 03
Staff retention
Department-head retention above 80% in year two — a leading indicator of operational consistency.
Secondary KPI · 04
Direct booking mix
Year-on-year improvement in direct-channel share — reducing OTA commission drag.
Day one
Hands-on from arrival.
We don’t arrive with a binder. We arrive with the people who’ll actually run your property — the housekeeping director, the revenue manager, the F&B lead. The binder follows. The results begin in week one.
The first ninety days are a listening period. We audit, benchmark, interview the team, and build the first operating plan. Changes don’t happen until we understand what’s already working.
Owned & operated properties
Twenty-three properties under direct management — our best source of live market intelligence.
Industry partnerships
Long-term relationships with OTA market managers, STR data providers, and regional tourism bodies.
Consulting assignments
Short-term advisory engagements that give us access to P&Ls and pipeline data across the region.
Asset transactions
Active in hotel acquisitions and disposals — we know what buyers and lenders are actually underwriting.
Why Highground
Expertise that shows in the numbers.
— 01
25+ years of operations
Across five countries, five asset types. No market surprise is a new one.
— 02
Multi-asset, multi-market
We run hotels, resorts, boutiques, aparthotels and STR portfolios — simultaneously. The cross-pollination is the point.
— 03
Data-driven by default
Our forecasting engine runs across twenty-three properties. Your asset benefits from the whole portfolio’s signal.
— 04
Operationally excellent
SOPs written from two decades of opening, running and repositioning properties. Not theory — procedure.
— 05
Immediate revenue impact
Most clients see RevPAR improvement in the first operating quarter. We track it and report it in writing.
— 06
Strong industry network
OTA relationships, lender contacts, valuation advisors. We make introductions that move the P&L.
Ready to discuss a mandate?
We take on six to eight new properties per year. Introductory conversations are under NDA.